Web Application – Freshdesk Shortcut Keys

Freshdesk Shortcut Keys

Web Application – Freshdesk Shortcut Keys

Freshdesk Shortcut Keys for Web Application

GandD – Go to Dashboard
GandT – Go to Tickets
GandE – Go to Social Tab
GandS – Go to Solution Tab
GandF – Go to Forums Tab
GandC – Go to Customers Tab
GandR – Go to Reports Tab
GandA – Go to Admin Tab
GandN – Open New Ticket Form
GandM – Open Outbound Mail
? – Open List of Keyboard Shortcuts
/ – Place Cursor in Search Box
Alt+Right Arrow – Go to Next Page
Alt+Left Arrow – Go to Previous Page
Up Arrow/K – Move Cursor to Previous Ticket
Down Arrow/J – Move Cursor to Next Ticket
X – Select Ticket
Spacebar – View hovr with Details of Ticket
Enter – Open Ticket
@ – Assign the Ticket to YourSelf
# – Delete a Ticket
~ – Close Ticket
Alt+~ – Close Ticket without Sending Email Notifications
! – Mark Ticket as Spam
Alt+Right Arrow – Go to Next Ticket
Alt+Left Arrow – Go to Previous Ticket
R – Reply to Ticket
F – Forward Ticket
N – Add Note to Ticket
W – Add Yourself as Watcher to A Ticket
M – Add Time to Ticket
] – Expand Conversation in a Ticket
} – View Activities of Ticket

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